Grievance Policy – 99.9 Voice FM

At 99.9 Voice FM, we are committed to creating a respectful, inclusive, and supportive environment for our volunteers, staff, presenters, sponsors, and listeners. We take any concerns or complaints seriously and aim to resolve them fairly, promptly, and professionally.

1. Purpose

This policy outlines the process for raising and resolving grievances related to Voice FM — including issues of conduct, programming, workplace behavior, and any other concerns affecting individuals involved with the station.

2. Who This Policy Applies To

This grievance policy applies to:

  • Volunteers and staff members
  • Presenters and program contributors
  • Sponsors and partners
  • Listeners and community members interacting with the station

3. Principles

We approach all grievances with:

  • Respect: Everyone involved will be treated with dignity and understanding.
  • Confidentiality: All matters will be handled privately and only shared with those directly involved in the resolution.
  • Fairness: We will listen to all sides of the issue and make impartial decisions.
  • Timeliness: We will address concerns as quickly as possible to prevent escalation.

4. How to Raise a Grievance

If you have a concern or complaint, we encourage you to:

Step 1: Informal Resolution
Where possible, address the issue directly with the person involved in a respectful and constructive manner. Often, a simple conversation can resolve misunderstandings.

Step 2: Formal Grievance
If the issue is not resolved or you feel uncomfortable addressing it directly:

  • Submit your grievance in writing to the Voice FM Station Manager or designated representative.
  • Include details such as the nature of the complaint, the parties involved, and any relevant dates or incidents.

Step 3: Investigation and Resolution
Once a formal grievance is received:

  • An impartial investigation will be conducted.
  • All parties will have an opportunity to present their views.
  • A resolution will be proposed, and any necessary action will be taken.

5. Outcomes and Follow-Up

We will strive to reach a fair outcome, which may include:

  • Mediation between parties
  • A formal apology, where appropriate
  • Changes to station practices or policies
  • Additional training or support for volunteers or staff

6. Appeals

If you are not satisfied with the outcome, you may request a review by the Voice FM Board of Management.

7. Protection from Reprisal

No individual will face discrimination, retaliation, or disadvantage for raising a genuine grievance.

8. Contact Us

If you have a grievance or would like more information on this policy, please contact:

Email Address: info@voicefm.org.au
Phone Number: 03 5333 1201
Address: Level 1, 25 – 39 Barkly Street, Ballarat East VIC 3350

Thank you for helping us maintain a respectful and supportive environment at 99.9 Voice FM.